Privacy Policy

1. Who is responsible for your data

The data controller for this website is Platani Seaside Villa, based in Sitia, Crete, Greece.

For privacy questions or requests, contact us at plataniseasidevilla@gmail.com.

2. Information we collect

When you send a booking enquiry, we collect the information you choose to provide, including your name, email address, telephone number and message.

When you browse the website, limited technical information may also be processed for hosting, security and aggregated website statistics. This can include the page visited, approximate location, referrer, device type, operating system and browser type.

3. Why we use your information

• To respond to your enquiry and take steps you request before a possible booking.
• To communicate with you about accommodation availability and your stay.
• To operate, secure and maintain the website.
• To understand aggregated website usage and improve the visitor experience.
• To comply with legal obligations and establish or defend legal claims where necessary.

The main legal basis for processing enquiry information is that it is necessary to take steps at your request before entering into a booking arrangement. Website security and service improvement may rely on our legitimate interests, provided that your rights do not override those interests. Where the law requires it, processing may also be necessary to comply with a legal obligation.

4. Service providers

We use trusted providers to operate this website and deliver enquiries:

• Vercel, for website hosting, serverless functions, security and privacy-focused web analytics.
• Resend, for delivering booking enquiry emails.

These providers process information only as needed to provide their services and under their own contractual data-protection commitments. Information may be processed outside the European Economic Area where appropriate legal safeguards are in place.

5. How long we keep information

Enquiries that do not lead to a booking are normally retained for no longer than 12 months after our last communication. If an enquiry leads to a booking, relevant information may be retained for longer where required for the stay, accounting, tax, dispute-resolution or other legal obligations.

Technical and analytics information is retained according to the applicable service-provider settings and retention periods.

6. Cookies and analytics

This website currently does not use non-essential cookies. Vercel Web Analytics is designed to provide aggregated traffic statistics without placing cookies on your device or tracking you across different websites.

For this reason, the website does not currently display a cookie-consent banner. If non-essential cookies or advertising technologies are introduced in the future, this policy will be updated and consent will be requested before those technologies are activated.

7. Your rights

Subject to the conditions of applicable data-protection law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, data portability, or object to certain processing.

To exercise a right, email plataniseasidevilla@gmail.com. We may need to verify your identity before completing a request.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority.

8. External websites

This website includes links to external services such as Booking.com, Airbnb and Google Maps. When you follow an external link, that provider's own privacy and cookie policies apply.

9. Security

We use reasonable technical and organisational measures to protect information against unauthorised access, alteration, loss or misuse. No internet transmission or storage system can be guaranteed to be completely secure.

10. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The latest version and its update date will always be published on this page.